SHEARWATER SOFTSHELL

Delivery Information

At CTS UK, we strive to provide efficient and reliable delivery services to ensure that you receive your workwear clothing orders promptly. Please review the following delivery information:

International shipments - please get in touch

Dispatch Times

• Plain garments will be dispatched on a next day service which can take 1 - 3 working days
• Your delivery date will be stated in our order confirmation. If you have a customised item, please look out for an artwork approval email that will have to be approved before we can begin production. We operate 7 - 10 working days from artwork approval or 7 - 10 working days if we have your logo on file.
• A new delivery date will be given on artwork approval.
• Free Delivery for all orders over £99 (Ex VAT) and £6.95 if order is under £99 (Ex VAT)

Delivery Tracking

• Our courier partner is DPD who provide full tracking once your order has been dispatched. We will provide you with a dispatch notification and on here will include the courier service and tracing reference number.
• DPD will give you a date of delivery and a one-hour window slot for your delivery time, on the morning of delivery
• DPD can make alternative arrangements for delivery and this can be made once you receive delivery notifications from DPD.
• Delivery times are estimates and may vary based on your location and external factors.
• For international orders, additional customs and import duties may apply. Customers are responsible for covering these charges.